Returns & Exchanges
Due to the perishable nature of our smoked fish products, we cannot accept physical returns, but we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a full refund or replacement.
Inspect Your Order
Upon arrival, immediately check the packaging and product temperature to ensure everything is chilled and intact.
Document Issues
If there are any discrepancies or quality concerns, take clear photos of the product and the shipping label.
Contact Support
Email our customer service team with your order number and documentation within one day of delivery.
Resolution Process
Our team will review your claim and issue a credit or arrange for a fresh replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing